Extended working hours support through working in shifts. This is in line with the government’s plan of making Kenya a 24 hour economy. This will cement the partnership with the client by ensuring that the client is assured of support regardless of the flexibility of their business hours. This support will benefit clients who are engaged in round the clock operations e.g. Transport companies, learning institutions by ensuring that delivery services failures are addressed promptly by the standby support professionals who are capable of delivering the support either onsite or remotely.

The Agency is committed and has set-up a dedicated professional team who do regular visits to the client to review, monitor & evaluate the product services in line with the client’s requirement and expectation. This team will play a vital role in enhancing the partnership between plan B insurance Agency & its clients.